How do I request the exchange / return of a product purchased from the online store?
The process is simple!
Send an email to firstname.lastname@example.org and simply put down all the information about your exchange.
One of our Service Analysts will contact you within 48 business hours, by email or telephone, directing other procedures to be adopted.
* Products must be returned without evidence of misuse or damage. Otherwise, MARIA GUEIXA reserves the right to return the product to the customer under the same conditions received.
* MARIA GUEIXA does not make exchanges and returns of products purchased in walk-in stores or multi-brand representatives and vice versa.
What is the deadline for me to request the exchange / return?
The deadline for the customer to contact us requesting the return of the product by withdrawal is up to 7 (seven) calandar days (starting the date product is reveived acording to tracking number).
If the purchased product or its packaging shows evidence of damage, the customer should contact within 72 (72) business hours.
If the product purchased is defective, the deadline for the customer to contact is up to 30 (thirty) calendar days.
The deadline for contact is counted from the date of receipt of the request.
* Products returned after the indicated deadlines will be returned to the customer without prior consultation.
What if the product purchased has a manufacturing defect?
If the product has a manufacturing defect, it must be informed on the email sent to email@example.com. The products returned to our Distribution Center will be analyzed to verify the defect reported by the customer. They will be returned to the customer without any reimbursement whenever no defect is found or if one of the described conditions has been broken.
*Products returned after the indicated deadlines will be returned to the customer without prior consultation.
I asked for a return. How soon will I be reimbursed?
If the payment method has been a bank transfer, the refund form can be a credit in your online store registration to make a new purchase. If the credit is not desired, we will refund the checking account.
The refund may occur only in a checking account in the name and identification of the holder of the purchase. We do not make refunds on savings, salary or joint accounts.
If the customer does not have a checking account, we can make a payment order available on your behalf. To withdraw the amount.
If the payment method has been a credit card, the refund form can be a credit in your online store registration to make a new purchase, or chargeback to the credit card.
We point out that the credit card companies have a deadline of 30 to 60 days for the chargeback to appear on your bill.
I asked for an exchange. How soon will I receive my product?
Upon contacting us through the informed email, the customer must wait for instructions regarding the procedure of collecting or posting the product to be returned.
Once the product is returned to our Distribution Center, the conditions are analyzed and the exchange request is released within two (2) business days.
The deadline for delivery of the exchange request will be the same as the original application, counted from its release
*Please note that only one (1) exchange per order will be allowed without charge for reverse logistics costs. From the second (second) exchange, such costs will be the sole responsibility of the customer.
**Shipping cost is only waived in case of factory default exchange